About Us

Our Staff

Mary Albert
Associate Director, User Experience Office

Headshot of Mary AlbertMary leads usability efforts in Princeton's Office of Information Technology, helping the University to institutionalize a centralized UX practice and working to integrate UX into project and service design methods.

Previously she managed the Project Management Office for Academic Technology Services and started up and managed the University's Web Development Services group, where she implemented usability practices in the design and development of websites and applications. Mary is a seasoned speaker and educator whose recent presentations and training sessions for organizations including Educause, DrupalCon, HighEdWeb, the Kurogo User Conference and New Jersey PMI have covered topics in user experience practices, leadership and persuasion, the project process and collaboration.

Mary holds an MS in Instructional Technologies, with a BA and advanced academic training in French. She is also a certified Project Management Professional (PMP) from the Project Management Institute and a member of the International Association of Accessibility Professionals.


Charlie Kreitzberg
Senior UX Advisor

Headshot of Charlie KreitzbergCharlie is an award-winning designer of user-experience with world-class skills in: strategic UX, product conceptualization, team management, integrating UX with agile, UI design, usability research, wireframes, and user-centered design. His designs are deep, blending simplicity with power and usability.

He is a thought leader, author and speaker, with over 60 publications. He has served as an expert witness in high-profile patent disputes.

A computer scientist and cognitive psychologist with experience managing hundreds of projects, Charlie brings wisdom, pragmatism and an ability to get cross-functional teams to work together effectively.

He is founding editor of User Experience Magazine. He served on the Boards of the User Experience Professional's Association, the Society for Information Management, the Computer Science Advisory Board for the College of New Jersey and the Human-Computer Interaction Lab at the University of Maryland.

He holds an MS in Computer Science and a PhD in Cognitive Psychology.


Damian Sian
Senior Advisor for Web Accessibility

Damian Sian headshotDamian's focus is on promoting and institutionalizing web accessibility best practices at the University. He provides central oversight, leadership and support to the University's academic and administrative departments and programs in their use of the web as a publishing, research and learning platform. 

Before joining Princeton, Damian worked for Prudential Financial as a Senior User Experience Designer and Accessibility Manager where he help build the practice of accessibility in a globally distributed and highly regulated environment. In addition Damian helped the Educational Testing Services build an accessible online test preparation product for the state of Georgia.

Damian holds an MS in Graphic Communications and is a Certified Professional of Accessibility Core Concepts (CPACC) from the International Association of Accessibility Professionals (IAAP). 


Susan Spraragen
Senior User Experience Researcher

Susan SpraragenSusan provides expert guidance on user research and usability testing for OIT and its many partners and customers across the campus. Her primary work is to on promoting best practices, methods and tools that help ensure the usability, usefulness and desirability of websites and applications produced and used by the University community.

Susan brings with her deep experience in usability testing, UX design research, and service experience strategy, with a most recent focus on service design methodologies. Some specific methods include contextual inquiry, service design and task analysis to deliver service blueprints, client compass strategy maps and ecosystem diagrams.

Susan holds a Masters from Teachers College, Columbia University in Computers in Education, where she wrote a thesis on a braille display. She has taught at the New School, where she also earned a certificate in Teaching English as a Second Language. Susan has led service design workshops for the business, UX and engineering programs at Bentley University, University of Rochester, University of Pennsylvania, and Brandeis University. She is author of multiple articles on User Experience and holds several patents.


Contact us

We are here to help you. Please email us at ux@princeton.edu